Why is the video not connected to my app?
Want to know how to make sure the connection between the Convo Now app and your device is as smooth as possible? Here’s a few pointers!
- If your device is connected to the internet via mobile data, make sure you have enough data allowance in your phone plan. It is also worth checking your phone’s signal bars, which indicate the strength of your device’s connection to the internet. In some remote or underground areas, this signal will be weaker, indicated by less bars. Some suggestions I can give you to ensure the best possible connection include:
- Checking that your device has either 5G or 4G, which are ideal for a strong connection.
- Also, checking that your signal bars display three or four bars for a good connection. If it drops to two bars, you may experience video connection problems. Ensuring that your device has a strong connection means that your call will proceed smoothly.
- When you are connected to the internet via WiFi you will notice that some connections are fine, while others have trouble connecting. Often this is because of a security precaution on the network such as a firewall blocking access to the Convo Now app.
In order to resolve this issue, you will need to contact the person responsible for the company’s internet security and request the connection be made open to the Convo Now app.
Information about removing firewall restrictions can be found on our website; under the “Information Resources” tab. There, you can find the “Firewall” information sheet for the relevant staff to read on providing unrestricted access. Once the restriction is lifted, you can connect to the WiFi and make calls with a smoother connection.
If you have followed these steps and are still experiencing connection problems, you can contact us; schedule a Zoom meeting to have a chat, or via the app by selecting “Convo AU Customer Support” under the “View directory” section.