Step 1: Open Convo Now app, tap on “View directory”.
Step 2: Tap on “Convo AU Customer Support”.
Step 3: Tap on “Call”.
Step 4: You will be placed in a queue to talk with a customer support representative, and may need to wait for a short while for someone to come on screen.
Step 5: Click on "Join" to connect immediately, or wait 5 seconds to be connected automatically.
Step 6: You can talk with our Customer Support representative using Auslan. When you're finished, simply end the call.
Step 1: Visit au.convo.io and log into your Convo Now account. Click on "Community Directory".
Step 2: Click on “Convo AU Customer Support”.
Step 3: Click on “Call”.
Step 4: You will be placed in a queue to talk with a customer support representative, and may need to wait for a short while for someone to come on screen.
Step 5: Click on "Join" to connect immediately, or wait 5 seconds to be connected automatically.
Step 6: You can talk with our Customer Support representative using Auslan. When you're finished, simply end the call.
Step 1: Visit our "Contact Us" page at convoaustralia.com/contact
Step 2: Choose from four different options to contact our customer support team:
A. Click on "Book a meeting" to make a booking to meet a Customer Support representative (using Auslan) through video conferencing;
B. Or use the online form at the bottom of the page to send us a video message in Auslan or written message in English;
C. Or send email at gday@convoaustralia.com.